Principles practice and cases Sharma, D D. creator text xx New Delhi Sultan chand & sons 2004 1 monographic und eng

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vii,762 By D D Sharma. Indian organisations are in dire need of Total Quality Management (TQM) to produce world class products. The book highlights various aspects of TQM in 26 chapters and gives Indian and International case studies. The text is written in simple and lucid language and is supplemented by Indian examples. There are more than two dozen case studies of Indian companies which have implemented TQM. Quality briefs of more than 15 Indian companies who have obtained ISO-9000 certificates have been included. There are profiles of 17 world class companies who have won quality awards. For students of MBA, engineering colleges and other institutions, this book would serve as a standard textbook. Executives, managers, entrepreneurs and consultants may use it as a guide book. Toatal quality management Cost of quality Problem solving and qc tools Creating quality culture 658.4013 SHAD 9788180545757 210716 20250526163517.0