00331nam a2200133Ia 4500008004100000020001500041041000800056082001700064100001400081245002400095260004700119300000800166650002300174210716s2003    xx            000 0 und d  a8178666383  aeng  a658.804 JHAS  aJha, S M.  aServices marketing.  aBangalorebHimalaya Publishing Housec2003  a729  aServices Marketing