00413nam a2200145Ia 4500008004100000020001800041041000800059082001700067100002200084245008100106250000600187260004100193300000800234650002500242210716s2019    xx            000 0 und d  a9788126578184  aeng  a005.368 KRIM  aKrishnaraj, Mohn.  aUser expectations experience: the great balancing act.bGreat balancing act.  a1  aNew DelhibWiley India Pvt Ltdc2019  a145  aSoftware Engineering