TY  - BOOK
AU  - Shirke, Gajanan.
TI  - Exceptional service in hospitality six sigma way
SN  - 9789352136445
U1  - 658.4063  1
PY  - 2017///
CY  - Mumbai
PB  - Shroff  Publications and Distributers Pvt Ltd
KW  - World of six sigma and hospitality
KW  - Service gap module
KW  - Managing moments of truth
ER  -