Shirke, Gajanan. <br/><br/>
Exceptional service in hospitality six sigma way / 
By Gajanan  Shirke. 
 - 1st ed. 
 - Mumbai :  Shroff  Publications and Distributers Pvt Ltd ,  2017. 
 - xvii,268 p.;  PB  23 cm. 
<br/><br/><label>ISBN: </label>9789352136445 
<br/><br/><label>Subjects--Topical Terms: </label><br/>World of six sigma and hospitality<br/>Service gap module<br/>Managing moments of truth
<br/><br/><label>Dewey Class. No.: </label>658.4063   / SHIG