TY - BOOK AU - Srivastava, Ashish Rudra. TI - ServiceNow cookbook: over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently: Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently SN - 9781785880520 U1 - 658.421 SRIA PY - 2017/// CY - Mumbai PB - Packt Publishing Ltd KW - ERP & SAP ER -