TY  - BOOK
AU  - Nagalingappa, G.
AU  - Manjunath, V S.
TI  - Total quality management: : text and cases 
SN  - 9788174468925
U1  - 658.4013  
PY  - 2010///
CY  - New Delhi
PB  - Excel Books
KW  - Total quality management
KW  - Statistical process control
KW  - Service quality management
ER  -