Nagalingappa, G. <br/><br/>
Total quality management:   text and cases / 
By G Nagalingappa and Manjunath V S. 
 - 1st ed. 
 - New Delhi :  Excel Books ,  2010. 
 - xv,316 p.;  PB  24 cm. 
<br/><br/><label>ISBN: </label>9788174468925 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Statistical process control<br/>Service quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013   / NAGG