Paz, Jon. <br/><br/>
Salesforce service cloud for dummies / 
By Jon Paz and T J Kelley. 
 - 1st ed. 
 - New Delhi :  Wiley India Pvt Ltd. ,  2015 . 
 - xii, 364p. ;  PB  23.5 cm. 
<br/><br/><label>ISBN: </label>9788126555383 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Navigating service cloud<br/>Leveraging your organizational knowledge
<br/><br/><label>Dewey Class. No.: </label>005.448   / PAZJ