TY  - BOOK
AU  - Taylor, Gerald M.
TI  - Lean six sigma service excellence: guide to green belt certification and bottom line improvement 
SN  - 9788131522301
U1  - 658.4063  
PY  - 2014///
CY  - New Delhi
PB  - Cengage Learning India Pvt Ltd
KW  - Voice of the customer
KW  - Six sigma project team
KW  - Fundamentals of lean thinking for service excellence
ER  -