00690nam a2200205Ia 4500003000400000005001700004008004100021020001800062040001800080041000800098082002000106100002200126245012700148250001200275260005700287300003000344650002600374650002700400650005700427OSt20260327100533.0210716s2014    xx            000 0 und d  a9788131522301  cAIMIT LIBRARY  aeng  a658.4063 bTAYG  aTaylor, Gerald M.  aLean six sigma service excellence :bguide to green belt certification and bottom line improvement /cBy Gerald M. Taylor.  a1st ed.  aNew Delhi :bCengage Learning India Pvt Ltd ,c2014.  axix,289 p.;bPBc23.5 cm.  aVoice of the customer  aSix sigma project team  aFundamentals of lean thinking for service excellence