Taylor, Gerald M. <br/><br/>
Lean six sigma service excellence :  guide to green belt certification and bottom line improvement / 
By Gerald M. Taylor. 
 - 1st ed. 
 - New Delhi :  Cengage Learning India Pvt Ltd ,  2014. 
 - xix,289 p.;  PB  23.5 cm. 
<br/><br/><label>ISBN: </label>9788131522301 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Voice of the customer<br/>Six sigma project team<br/>Fundamentals of lean thinking for service excellence
<br/><br/><label>Dewey Class. No.: </label>658.4063   / TAYG