TY  - BOOK
AU  - Norfolk, David; Lacy, Shirley.
TI  - Configuration management: expert guidance for service managers and practitioners: Expert guidance for service managers and practitioners
SN  - 9781906124588
U1  - 658.421 NORD 
PY  - 2011///
CY  - New Delhi
PB  - Viva Books
KW  - ERP & SAP
ER  -