00473nam a2200145Ia 4500008004100000020001800041041000800059082001700067100003500084245014300119250000600262260003200268300001300300650001400313210716s2011    xx            000 0 und d  a9781906124588  aeng  a658.421 NORD  aNorfolk, David; Lacy, Shirley.  aConfiguration management: expert guidance for service managers and practitioners.bExpert guidance for service managers and practitioners.  a1  aNew DelhibViva Booksc2011  axxiv,142  aERP & SAP