Gerson, Sharon J. Technical writing: process and product / By Sharon J. Gerson and Gerson, Steven M. - 5th ed. - New Delhi : Pearson Education , 2013. - xxiv,680 p.; PB 29 cm. ISBN: 9788131709283 Subjects--Topical Terms: Visual appealTechnical applicationsElectronic communicationCorrespondence Dewey Class. No.: 651.7 / GERS