TY  - BOOK
AU  - Verma, Shalini.
TI  - Soft skills : : for the BPO sector 
SN  - 9788131722206
U1  - 651.7  1
PY  - 2009///
CY  - New Delhi
PB  - Pearson
KW  - Soft skills for self- management
KW  - Soft skills for people management
KW  - Soft skills for change management
ER  -