00583nam a2200193Ia 450000500170000000800410001702000180005804000180007604100080009408200200010210000200012224500600014225000120020226000340021430000280024865000370027665000380031365000380035120221130113648.0210716s2009    xx            000 0 und d  a9788131722206  cAIMIT LIBRARY  aeng  a651.7 21bVERS  aVerma, Shalini.  aSoft skills : bfor the BPO sector /cBy Shalini Verma.  a1st ed.  aNew Delhi :bPearson ,c2009.  axii,247p. ;bPBc19 cm.  aSoft skills for self- management  aSoft skills for people management  aSoft skills for change management