Verma, Shalini. <br/><br/>
Soft skills :   for the BPO sector / 
By Shalini Verma. 
 - 1st ed. 
 - New Delhi :  Pearson ,  2009. 
 - xii,247p. ;  PB  19 cm. 
<br/><br/><label>ISBN: </label>9788131722206 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Soft skills for self- management<br/>Soft skills for people management<br/>Soft skills for change management
<br/><br/><label>Dewey Class. No.: </label>651.7   / VERS