00361nam a2200145Ia 4500008004100000020001800041041000800059082001800067100001700085245003500102250000600137260003200143300001000175650003000185210716s2010    xx            000 0 und d  a9780749456603  aeng  a658.3145 LILR  aLilley, Roy.  aDealing with difficult people.  a1  aNew DelhibKogan Pagec2010  ax,148  aHuman Resource Management