TY  - BOOK
AU  - Ching, Wai Ki.
AU  - Ng Michael K.
TI  - Markov chains: : models, alogrithms and applications 
SN  - 9780387293356
U1  - 519.233  
PY  - 2008///
CY  - New Delhi
PB  - Springer
KW  - Queueing systems and the web
KW  - Markov decision process for customer lifetime value
ER  -