TY  - BOOK
AU  - Greenberg, Paul.
TI  - CRM at the speeed of light: social crm strategies tools and techniques for engaging your customers: social crm strategies tools and techniques for engaging your customers
SN  - 9780070702523
U1  - 658.812 GREP 
PY  - 2010///
CY  - New Delhi
PB  - Tata McGraw Hill Publishing Company Ltd
KW  - CRM
ER  -