00516nam a2200145Ia 4500008004100000020001800041041000800059082001700067100002100084245017700105250000600282260006100288300001300349650000800362210716s2010    xx            000 0 und d  a9780070702523  aeng  a658.812 GREP  aGreenberg, Paul.  aCRM at the speeed of light: social crm strategies tools and techniques for engaging your customers.bsocial crm strategies tools and techniques for engaging your customers.  a1  aNew DelhibTata McGraw Hill Publishing Company Ltdc2010  axxvi,662  aCRM