Greenberg, Paul. <br/><br/>
CRM at the speeed of light: social crm strategies tools and techniques for engaging your customers.  social crm strategies tools and techniques for engaging your customers. 

 - 1 
 - New Delhi  Tata McGraw Hill Publishing Company Ltd  2010 
 - xxvi,662 
<br/><br/><label>ISBN: </label>9780070702523 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812 GREP