TY  - BOOK
AU  - Nath, Dhruv.
TI  - Nuts and bolts of crm: customer relationship management: Customer relationship management
SN  - 70499640
U1  - 658.812 NATD 
PY  - 2007///
CY  - New Delhi
PB  - Tata McGraw Hill Publishing Company Ltd
KW  - Marketing
ER  -