TY  - BOOK
AU  - Kale, Vivek.
TI  - Guide to implementing oracle siebel CRM 8.X
SN  - 9780070144583
U1  - 005.7401  
PY  - 2009///
CY  - New Delhi
PB  - Tata McGraw Hill Publishing Company Ltd
KW  - Customer relationship management
KW  - CRM  Evaluation
KW  - CRM selection
KW  - Siebel application environment
KW  - Initiating the siebel project
KW  - Valuing the relationship based enterprise
ER  -