Kale, Vivek.
Guide to implementing oracle siebel CRM 8.X /
By Vivek Kale.
- 1st ed.
- New Delhi : Tata McGraw Hill Publishing Company Ltd , 2009.
- xxi,547 p.; PB 25 cm.
9780070144583
Customer relationship management
CRM Evaluation
CRM selection
Siebel application environment
Initiating the siebel project
Valuing the relationship based enterprise
005.7401 / KALV