TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Michna, Carol Besterfield.
AU  - Besterfield, Glen H.
TI  - Total quality management
SN  - 8178082705
U1  - 658.4013  
PY  - 2001///
CY  - New Delhi
PB  - Pearson Education
KW  - Leadership
KW  - Employee involvement
ER  -