Besterfield, Dale H. <br/><br/>
Total quality management / 
By Dale H Besterfield ; Carol Besterfield Michna ; Glen H Besterfield. 
 - 2nd ed. 
 - New Delhi :  Pearson Education ,  2001. 
 - x,533p. ;  PB  24cm 
<br/><br/><label>ISBN: </label>8178082705 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership.<br/>Employee involvement
<br/><br/><label>Dewey Class. No.: </label>658.4013   / BESD