Besterfield, Dale H. Total quality management / By Dale H Besterfield ; Carol Besterfield Michna ; Glen H Besterfield. - 2nd ed. - New Delhi : Pearson Education , 2001. - x,533p. ; PB 24cm ISBN: 8178082705 Subjects--Topical Terms: Leadership.Employee involvement Dewey Class. No.: 658.4013 / BESD