00358nam a2200157Ia 4500003000400000005001700004008004100021040000700062041000800069082001700077100001900094245003100113260002900144365001200173650001500185OSt20230606150810.0210423s1997    xx            000 0 und d  cAL  aeng  a658 THOM223  aTHORN (Jeremy)  aManaging for total quality  bUniversities Pressc1997  b40cINR  aManagement