TY - BOOK AU - KOTTER (John P);COHEN (S Dan) TI - Heart of change: real life stories of how people change their organizations SN - 978-1-4221-8733-3 U1 - 658.406 23 PY - 2002/// CY - Boston PB - Harvard Business Review Press KW - Executive Management KW - Management & Auxiliary Services 650 ER -