00471nam a2200169Ia 4500003000400000005001700004008004100021020001800062040000700080041000800087082002100095100001900116245009900135260004000234300001400274365001300288OSt20230425115222.0210423s2011    xx            000 0 und d  a9788130918921  cAL  aeng  a302.2 223bBOBC  aBOB (Captain).  aFire up your communication skills: get people to listen understand and give you what you want.  aNew DelhibViva Books Pvt Ltdc2011  ax,315bPB  b295cINR