TY  - BOOK
AU  - GOPAL (R);MANJREKAR (Pradip)
TI  - BPO/KPO management: an industry perspective
SN  - 9788174466723
U1  - 658 GOPB 
PY  - 2008///
CY  - New Delhi
PB  - Excel Books
KW  - Management
ER  -