00471nam a2200217Ia 4500008004000000020001800040041000800058082001600066100001700082245004300099250000500142260002900147300001000176650000900186650000800195650001100203650000700214650001400221650001200235650000600247210210b2010   xxu||||| |||| 00| 0 eng d  a9780749456603  aeng  a650.13 LILD  aLILLEY (Roy)  aDealing with difficult people Rev Ed 1  a  aLondonbKogan Pagec2010  ax,150  awith  aRev  apeople  aEd  adifficult  aDealing  a1