TY  - BOOK
AU  - ARMSTRONG (Michael)
TI  - Armstrongs handbook of management and leadership: a guide to managing for results 
SN  - 9780749459567
U1  - 658.4092 ARMA 
PY  - 2010///
CY  - London
PB  - Kogan Page
KW  - quality management
KW  - managing
KW  - management
KW  - leadership
KW  - handbook
KW  - customer service
KW  - change management
ER  -