TY  - BOOK
AU  - JAUHARI (Vinnie)
AU  - DUTTA (Kirti)
TI  - Services: marketing operations and management
SN  - 9780195689082
U1  - 658.8 JAUS 
PY  - 2009///
CY  - New Delhi
PB  - Oxford University Press
KW  - Services
KW  - operations
KW  - marketing
KW  - management
KW  - and
ER  -