00486nam a2200193Ia 4500008004000000020001800040041000800058082001500066100002100081245005000102260004500152300001100197650001400208650001500222650001400237650001500251650000800266700001800274210210b2009   xxu||||| |||| 00| 0 eng d  a9780195689082  aeng  a658.8 JAUS  aJAUHARI (Vinnie)  aServices: marketing operations and management  aNew DelhibOxford University Pressc2009  axv,584  aServices:  aoperations  amarketing  amanagement  aand  aDUTTA (Kirti)