TY  - BOOK
AU  - FREELAND (John G).
TI  - Ultimate CRM hand book: strategies and concepts for building enduring customer loyalty and profitability
SN  - 0 07 058677 2
U1  - 658.812 FREU 
PY  - 2004///
CY  - ND
PB  - TMH Publishing Co Ld.
KW  - Customer relations
ER  -