FREELAND (John G). <br/><br/>
Ultimate CRM hand book: strategies and concepts for building enduring customer loyalty and profitability. 

 - ND  TMH Publishing Co Ld.  2004 
 - viii,353 
<br/><br/><label>ISBN: </label>0 07 058677 2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 FREU