EXCEL BOOKS. <br/><br/>
Effective call center training soft skills. 

 - New Delhi.  Excel Books  2001 
 - 220 
<br/><br/><label>ISBN: </label>81 7446 255 4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call center
<br/><br/><label>Dewey Class. No.: </label>001.542 EXCE