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Customer satisfaction measurement and management: using the voice of the customer. Using the voice of the customer.

By: Material type: TextTextLanguage: English Publication details: Ohio Thomson south western 1995Edition: 1Description: xix,457ISBN:
  • 0538844396
Subject(s): DDC classification:
  • 658.812 NAUE
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Item type Current library Collection Call number Status Barcode
Book Book St Aloysius Institute of Management & Information Technology MBA 658.812 NAUE (Browse shelf(Opens below)) Reference Book MBA03271
Total holds: 0

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