Services marketing : (Record no. 204054)

MARC details
000 -LEADER
fixed length control field 00917nam a2200241Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20220216125051.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210716s1996 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788131725979
040 ## - CATALOGING SOURCE
Transcribing agency AIMIT LIBRARY
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.804
Edition number 6
Item number LOVC
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Lovelock, Christopher.
9 (RLIN) 20239
245 ## - TITLE STATEMENT
Title Services marketing :
Remainder of title people technology strategy /
Statement of responsibility, etc. By Christopher Lovelock, Jochen Wirtz and Jayanta Chatterjee.
250 ## - EDITION STATEMENT
Edition statement 6th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Jersey :
Name of publisher, distributor, etc. Prentice Hall ,
Date of publication, distribution, etc. 2010.
300 ## - PHYSICAL DESCRIPTION
Extent Xii, 660p. ;
Dimensions 27.5 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Distributing services through physical and electronic channels
9 (RLIN) 20240
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Achieving service recovery and obtaining customer feedback
9 (RLIN) 20241
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Organizing for change management and service leadership
9 (RLIN) 20242
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Wirtz, Jochen.
9 (RLIN) 20243
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Chatterjee, Jayanta.
9 (RLIN) 20244
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
Edition 6th
Call number prefix 658.804 LOVC
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Date acquired Inventory number Total Checkouts Full call number Barcode Date last seen Date last checked out Price effective from Koha item type Cost, normal purchase price Cost, replacement price
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 09/10/2007 Bill no:; Bill dt:1900-01-00 2 658.804 LOVC MBA06620 05/23/2026 06/14/2023 07/16/2021 Book    
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/20/2009 Bill no:9933; Bill dt:2009-09-13 2 658.804 LOVC MBA06621 05/23/2026 06/22/2022 07/16/2021 Book 499.00 374.25
    Dewey Decimal Classification   Reference Book MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/20/2009 Bill no:9933; Bill dt:2009-09-13   658.804 LOVC MBA06622 07/21/2025   07/16/2021 Book 499.00 374.25
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/20/2009 Bill no:9933; Bill dt:2009-09-13   658.804 LOVC MBA06623 05/23/2026   07/16/2021 Book 499.00 374.25
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/20/2009 Bill no:9933; Bill dt:2009-09-13   658.804 LOVC MBA06624 05/23/2026   07/16/2021 Book 499.00 374.25
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/20/2009 Bill no:9933; Bill dt:2009-09-13   658.804 LOVC MBA06625 05/23/2026   07/16/2021 Book 499.00 374.25
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/20/2009 Bill no:9933; Bill dt:2009-09-13 1 658.804 LOVC MBA06626 05/23/2026 06/22/2022 07/16/2021 Book 499.00 374.25
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/20/2009 Bill no:9933; Bill dt:2009-09-13 2 658.804 LOVC MBA06627 05/23/2026 06/16/2022 07/16/2021 Book 499.00 374.25
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/20/2009 Bill no:9933; Bill dt:2009-09-13   658.804 LOVC MBA06628 05/23/2026   07/16/2021 Book 499.00 374.25
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/20/2009 Bill no:9933; Bill dt:2009-09-13   658.804 LOVC MBA06629 05/23/2026   07/16/2021 Book 499.00 374.25